All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.93 % uptime
Today
Web App Operational
90 days ago
99.93 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
imgix Content Delivery Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
US Region DB Infrastructure Upgrade Feb 2, 2025 18:30-21:30 UTC
We would like to inform you of an upcoming scheduled maintenance in US Region to perform essential database upgrades. This maintenance will affect only the service at https://app.nanonets.com. Our other regions will continue to operate without any issues.

We apologize for any inconvenience this may cause and appreciate your understanding and patience. This maintenance is essential to ensure the continued reliability and performance of our systems.

Thank you for your cooperation
Posted on Jan 16, 2025 - 10:42 UTC
Past Incidents
Jan 17, 2025

No incidents reported today.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
App is down in EU region.
Postmortem - Read details
Jan 13, 14:42 UTC
Resolved - This incident has been resolved.
Jan 13, 14:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 14:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 13, 14:24 UTC
Investigating - Only https://eu.nanonets.com and https://eu-open.nanonets.com are affected. https://app.nanonets.com is working as expected
Jan 13, 14:20 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
app.nanonets not working
Resolved - This incident has been resolved.
Jan 8, 10:35 UTC
Update - Root Cause:
Our primary databases experienced an unexpected outage during a planned update aimed at improving service performance.

Resolution:
The databases have been fully restored and are functioning normally. To ensure a smoother process in the future, we will schedule similar updates with advance notice and enhanced safeguards, including comprehensive backups.
Jan 8, 06:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 06:13 UTC
Investigating - We are currently investigating this issue.
Jan 8, 05:30 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025
Instant learning models in US region experienced delays in file processing.
Resolved - Root Cause:
One of our internal systems, responsible for handling a critical component of our processing pipeline experienced an unexpected failure. This created back-pressure on our upstream systems, resulting in delays and partial failures in file processing.

Resolution:
The issue was addressed by restoring the affected instance. Moving forward, we will have strong fallback mechanisms to address this.

Timeline - Jan 3rd 05:30 AM IST to 6:25 AM IST
Jan 3, 00:00 UTC
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