app.nanonets.com – User Logout Issue

Incident Report for Nanonets

Resolved

During a planned migration activity, users were unexpectedly logged out of the platform between 11:50 UTC and 12:05 UTC. The disruption occurred because database reads failed for old pods during the migration, while new pods came up late, leading to temporary session validation failures. The issue was resolved once the new pods were fully operational. We sincerely apologize for the inconvenience caused and will ensure future migrations are executed with better coordination to avoid service disruption.

Posted Aug 20, 2025 - 12:13 UTC

This incident affected: API, Web App, and Website.