All Systems Operational
API Operational
90 days ago
99.94 % uptime
Today
Web App Operational
90 days ago
99.96 % uptime
Today
Website Operational
90 days ago
99.96 % uptime
Today
imgix Content Delivery Network Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 12, 2025

No incidents reported today.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 15:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 15:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 10, 15:39 UTC
Investigating - We are currently investigating this issue.
Feb 10, 15:07 UTC
Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 18:30 UTC
Scheduled - We are performing a scheduled upgrade to our secondary database on 9th February 2025 from 18:30 UTC to 19:30 UTC to enhance system performance and scalability. During this period, only Instant Learning models (ILM) on app.nanonets.com may experience temporary degradation. Our other regions and non-ILM models on app.nanonets.com will continue to operate without any issues.

We understand this comes with short notice, and we sincerely apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated as we work to enhance our infrastructure.

If you have any questions or concerns, please feel free to reach out to our support team

Feb 6, 06:50 UTC
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - On 6th-Feb-2025, multi-page files uploaded through the Async API experienced delayed processing due to an issue at our end. This occurred between 5:07 PM IST and 6:20 PM IST, affecting app.nanonets.com , eu.nanonets.com, eu-open.nanonets.com
During this period, file processing delays may have led to increased response times.
Data actions and approval flow didn’t run for file uploaded on sync mode

Resolution:
The issue was identified and resolved, ensuring that all new file uploads are now processing correctly. Additionally, all impacted files uploaded during the affected window have been successfully processed.

To prevent such occurrences in the future, we are implementing stronger regression checks before releases and reinforcing our monitoring systems.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

Feb 6, 11:30 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025
Postmortem - Read details
Feb 5, 07:21 UTC
Resolved - This incident has been resolved.
Feb 4, 22:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 17:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 4, 17:02 UTC
Update - We are continuing to investigate this issue.
Feb 4, 16:58 UTC
Update - We are continuing to investigate this issue.
Feb 4, 16:57 UTC
Investigating - We are currently investigating the issue
Feb 4, 16:48 UTC
Feb 3, 2025

No incidents reported.

Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 18:30 UTC
Scheduled - We would like to inform you of an upcoming scheduled maintenance in US Region to perform essential database upgrades. This maintenance will affect only the service at https://app.nanonets.com. Our other regions will continue to operate without any issues.

We apologize for any inconvenience this may cause and appreciate your understanding and patience. This maintenance is essential to ensure the continued reliability and performance of our systems.

Thank you for your cooperation

Jan 16, 10:42 UTC
Feb 1, 2025
Resolved - This incident has been resolved.
Feb 1, 02:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 02:19 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 1, 02:17 UTC
Investigating - We are currently investigating this issue.
Feb 1, 02:03 UTC
Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Resolved - Between 3:47 PM and 04:02 PM IST, intermittent 500 errors and high response times were observed for models on app.nanonets.com due to high system load. We have scaled our infrastructure to handle the increased demand and we are implementing proactive measures to manage such loads more effectively in the future.
Jan 29, 10:30 UTC