Incident Summary: Between 03:50 PM IST and 04:08 PM IST on January 21, 2025, users of app.nanonets.com experienced failures in processing requests related to Instant Learning Models. This issue was isolated to our secondary db, which encountered an operational issue, causing request failures. All other APIs and services remained unaffected.

Resolution: The above issue impacted reads for Instant Learning Models. Our engineering team promptly resolved the read replica issue, restoring full service functionality. The platform is now operating as expected. We sincerely apologize for the inconvenience caused and deeply regret the disruption to our users. Ensuring high availability and reliability of our services is our top priority.