Post-Processing Service Degradation and Export Failures on app.nanonets.com

Incident Report for Nanonets

Resolved

On May 7th 2025, between 13:05 PM UTC and 14:15 PM UTC, we experienced temporary failures in our post-processing (PP) service, leading to some export failures. The root cause was a sudden spike in traffic that overwhelmed the PP service, exposing a bottleneck that choked request handling. This has since been identified and addressed with a patch to improve traffic resilience. We regret the disruption caused and apologize for the inconvenience.

Posted May 07, 2025 - 14:38 UTC

This incident affected: API.