app.nanonets not working

Incident Report for Nanonets

Resolved

This incident has been resolved.

Posted Jan 08, 2025 - 10:35 UTC

Update

Root Cause:
Our primary databases experienced an unexpected outage during a planned update aimed at improving service performance.

Resolution:
The databases have been fully restored and are functioning normally. To ensure a smoother process in the future, we will schedule similar updates with advance notice and enhanced safeguards, including comprehensive backups.

Posted Jan 08, 2025 - 06:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2025 - 06:13 UTC

Investigating

We are currently investigating this issue.

Posted Jan 08, 2025 - 05:30 UTC

This incident affected: API, Web App, and Website.