Incident Summary: On January 22, 2025, between 10:30 AM IST and 12:30 PM IST, users encountered failures in extracting table data from files uploaded to the Instant Learning Models. All other APIs and services remained fully operational during this period.

Resolution: This issue specifically affected documents uploaded to the Instant Learning Models within the stated timeframe. Our engineering team promptly identified the root cause and implemented a resolution, fully restoring the service's functionality.
The platform is now operating normally. We sincerely apologize for the inconvenience caused by this incident and regret the disruption it may have caused to our users. Ensuring the high availability, reliability and performance of our services remains our highest priority.